Support and Maintenance

Optiweb charge a monthly maintenance fee to maintain and support each website. This charge covers the following;

  • Hosting of the website – we host all websites on our Blacknight Linux hosting package. This ensures that all hardware and underlying software are uptodate and efficient.  We have moved a number of clients from other host providers who host websites on older less efficient software which has a negative impact on website performance and on usability
  • Website security – websites are constantly under attack from hackers so it is really important to protect them and keep them safe using software.  Optiweb monitor all websites of clients who pay the monthly fee to ensure that they are working and secure.  In the event that they do get hacked we will fix the problem and you don’t have to worry about it. We update your version of WordPress as new versions are made available. We update plugins and ensure that there are no plugin conflicts
  • Website Backups – Optiweb back up your website daily/weekly/monthly depending on needs
  • Technical support – we provide first line of technical support. There is no need to contact anonymous technical hosting staff when you face an issue as we take care of this for you
  • Small changes – for example today I updated a client’s opening hours on their website.  If a change will take me less than 15 minutes to implement then that is covered in the monthly charge.  All larger changes are subject to a charge since these changes take time
  • General support – Optiweb also provide phone support if our clients require a little help. This applies to clients who take on the task of implementing their own changes as some do very effectively

If you currently have a WordPress website and you would like to guarantee its safety then why not take up our maintenance and support package for your peace of mind.

Website Attack Threats

These are examples of common malware threats that we protect against;

  • Pharma Hacks– Attackers inject spam into your website database or files without your knowledge
  • Backdoors– Allow hackers to gain access to your website at any time using FTP or your WordPress admin area – never never leave a user with username Admin in your WordPress site.  If you have done so, add a new user right away and delete that old Admin user. Why? Because automated scripts are most likely trying to access your website using that username. Also make sure that your password is extremely strong
  • Drive by Downloads– This happens when a hacker uses a script to download a file to the users computer, either without their knowledge or by misleading the visitor and saying the software does something useful
  • File and Database Injections– Inserts code into your files or database that lets the hackers do a number of different things without your knowledge
  • Malicious Redirects– Redirects visitors to a page of theirs that misleads people into downloading an infected file. It could be a simple redirect that bring your visitors to another website without doing further harm
  • Phishing – This term is used to describe the malicious practice of acquiring usernames, passwords, email addresses, and other sensitive information. Never never answer an email requesting login details for ANYTHING. No reputable company would send you an email asking for username and password no matter how convincing the email may be